Help Centre
Frequently Asked Questions
Everything you need to know about our Azzaro fragrances, orders, delivery and returns.
Our Fragrances
Are your fragrances 100% genuine?
Yes. We sell only authentic Azzaro fragrances. If you have any concern about a bottle you've received, please contact us and we'll help you.
What size are your bottles?
All of our fragrances come in a 100 ml bottle.
What is the difference between EDT, EDP, Parfum and Elixir?
The difference is the strength of the fragrance. Eau de Toilette (EDT) is lighter and fresher. Eau de Parfum (EDP) is richer and usually lasts longer. Parfum and Elixir are the most intense versions, with the deepest scent.
Which Azzaro fragrance is right for me?
Each product page lists the fragrance notes and when it is best worn. If you're still unsure, send us a message and we'll be happy to help you choose. You can see the full range on our Shop page.
How do I make my fragrance last longer?
Apply it to clean, moisturised skin on pulse points such as the wrists, neck and behind the ears. Don't rub your wrists together after spraying, as this can break down the scent faster.
How should I store my fragrance?
Keep the bottle in a cool, dry place away from heat and direct sunlight, with the cap on when you're not using it.
Orders & Payment
How do I place an order?
Choose your fragrance and click "Add to Cart". When you're ready, go to your cart and continue to checkout to enter your details and complete your order.
Is it safe to pay on your website?
Yes. Payment is taken through our secure checkout. You can read how we handle your data on our Privacy Policy page.
Will I get an order confirmation?
Yes. After you place your order you'll receive a confirmation email with your order number and details. If you can't see it, please check your spam or junk folder.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. We'll do our best to help if your order hasn't been dispatched yet.
Delivery & Returns
Do you deliver across the UK?
Yes, we deliver within the UK. Full details are on our Shipping Policy page.
How long will delivery take?
Delivery times and costs are shown at checkout and explained on our Shipping Policy page.
Where is my order?
Check your confirmation email for your order details. If you need an update, contact us with your order number and we'll look into it for you.
Can I return a fragrance?
Please read our Refund & Returns page for the full terms. To start a return, contact us with your order number.
My order arrived damaged. What should I do?
We're sorry about that. Please contact us with your order number and a photo of the item, and we'll help you sort it out. You can also see our Refund & Returns page.
How do I contact you?
Use the form on our Contact Us page and our team will get back to you.
Still Have a Question?
Our team is happy to help you find your signature scent.